Volunteer Code of Conduct

Volunteer Code of Conduct

Volunteers are expected to work within the policies and procedures of STEPS and adhere to its ethos. As representatives of STEPS and Smart Futures, volunteers are responsible for presenting a positive image of STEPS and Smart Futures to the outside world.

Volunteers with STEPS will:

  • Portray a positive image of STEPS and Smart Futures.
  • Prepare for the volunteer role by attending regular training sessions, reviewing STEPS presentation materials and referencing the STEPS and Smart Futures websites' resources.
  • Wear clothes appropriate to their responsibilities; they should be clean and tidy at all times. 
  • Report for their volunteer role in a timely manner and free from influence of alcohol and drug related substances.
  • Show respect and consideration at all times for fellow volunteers of STEPS, members of the public and other volunteers.
  • Encourage a young person with positive words at all times.
  • Keep staff informed of progress, concerns and problems with the role.
  • Keep personal opinions and actions separate from those made as representatives of STEPS. 
  • Avoid activity that could be considered detrimental to STEPS and Smart Futures and which could specifically result in personal injury to themselves, other volunteers or a member of the public.
  • Report any accidents or injuries while volunteering.
  • Endeavour to follow all STEPS policies and procedures that apply to their role.
  • Volunteer with the STEPS programme at least twice per year. 
The nature of volunteering with STEPS and Smart Futures means that STEPS volunteers will come in contact with young people (less than 18 years of age). It is important that volunteers should not be in a situation where they are left alone with a young person.

Volunteers of STEPS will not:

  • Physically touch a young person; (handshakes are acceptable)
  • Contact a young person directly in any way (via email, text, befriend on social media, phone or arrange to meet in person after the activity).
  • Take photos/videos of a young person unless their teacher/parent has completed a consent form.
  • Use vulgar or inappropriate language, or make remarks that could be considered offensive.
  • Discriminate on the basis of race, colour, religion, sex, age, national origin, marital status or disability, and/or sexual orientation.
  • Take any action that could threaten the health or safety of themselves, a young person, other volunteers or members of the public.